FAQs
The main advantage of staying in downtown Jackson is your proximity to restaurants, shops, and nightlife. Central to all activities, downtown is a 25-minute drive from Teton Village, where our main ski resort, Jackson Hole Mountain Resort, is located; a 30-minute drive from the Southern Entrance of Grand Teton National Park; and a 90-minute drive from the Southern Entrance of Yellowstone National Park.
*Please note all quoted times are dependent on traffic and road conditions.
An easy 15-minute drive from downtown Jackson and a 40-minute drive from the resort at Teton Village, North of Town properties offer a more secluded location for your stay. With a quick 10-minute drive to the Southern Entrance of Grand Teton National Park and a further 70-minute drive to the Southern Entrance of Yellowstone National Park, you’ll have great access to the national parks.
*Please note all quoted times are dependent on traffic and road conditions.
Spring Creek Ranch is located on East Gros Ventre Butte and has incredible views of the Teton Range. Our property listings indicate which homes have direct views of the Tetons, and which homes you’ll need a quick walk around the neighborhood to find a vista. Spring Creek Ranch is a 15-minute drive to downtown Jackson, a 20-minute drive to Teton Village, a 30-minute drive to the Southern Entrance of Grand Teton National Park, and a 90-minute drive to the Southern Entrance of Yellowstone National Park. While Outpost guests are not considered guests of the Spring Creek Ranch hotel, all of our guests have access to the outdoor shared hot tubs and fitness center year-round, and the outdoor shared pool and tennis courts throughout the summer. The only amenities that you will not have access to are their concierge and shuttle services. Due to this, and its unique location, you will need to rent a car when staying here, regardless of the season. Note: we recommend ensuring that your rental car has winter tires during the winter season.
*Please note all quoted times are dependent on traffic and road conditions.
The Westbank is located in charming Wilson, WY, halfway between downtown Jackson and the resort at Teton Village. We manage homes in Teton Pines and the Aspens, both of which are great residential neighborhoods. The Westbank is a 10-minute drive to Teton Village, the location of Jackson Hole Mountain Resort, a 12-minute drive to the Granite Canyon Entrance of Grand Teton National Park, and an 85-minute drive to the Southern Entrance of Yellowstone National Park.
*Please note all quoted times are dependent on traffic and road conditions.
Teton Village is the location of Jackson Hole Mountain Resort, our most popular ski resort. During the winter, this is an ideal location for easy access to the slopes. The majority of our condos located on Rachel Way and Michael Drive have access to the Sundance Tennis & Swim Club where you can use their outdoor shared pool, hot tubs, and tennis courts from Memorial Day through early October and late November through early April. During the summer, the resort has lift-access mountain biking and hiking trails. Get quicker access to spectacular views over the valley by taking the Bridger Gondola to the mid-mountain station and grabbing a bite to eat, or riding the Arial Tram to the top of Rendezvous Bowl. Teton Village is a 25-minute drive from downtown Jackson, a 2-minute drive from the Granite Canyon Entrance of Grand Teton National Park, and a 75-minute drive from the Southern Entrance of Yellowstone.
*Please note all quoted times are dependent on traffic and road conditions.
The majority of our homes are not pet friendly as the HOAs have strict regulations against pets in vacation rentals. Please follow this link or refer to the pet-friendly status on each individual listing to ensure that you book a pet-friendly home if you plan to bring them along. Please note that only one dog is allowed at a time. We are only able to make exceptions for certified service animals who are trained to perform specific tasks required for disabilities. Unfortunately, emotional support animals do not qualify for this exception.
Depending on the time of year, our properties have a 4, 5, or 7-night minimum. Please feel free to reach out to [email protected] if you are interested in a 2 – 3 night stay to see if we can make an exception at any of our properties.
During the winter months, November 1st – April 30th, the furthest you can drive into Grand Teton National Park from the Southern Entrance is the Bradley and Taggart Lakes trailhead. From there you can cross-country ski and snowshoe further into the park. Depending on the snowfall, you may be able to walk the Bradley/Taggart trail in November and April. You can also drive through the Northern Entrance to take in Jackson Lake and its magnificent Teton backdrop..
Access to Yellowstone National Park varies from year to year. Typically, the Southern Entrance, the entrance closest to Jackson, is open from mid-May to mid-October. We recommend checking the National Parks Service website for up-to-date information before making a plan to visit Yellowstone. In the winter, the only way you can access Yellowstone is by booking a snowmobiling or snowcoach tour.
The majority of our condos located on Rachel Way and Michael Drive have access to the Sundance Tennis & Swim Club where you can use their outdoor shared pool, hot tubs, and tennis courts. This will be noted on each individual listing. Please note that Sundance is only open from Memorial Day through early October and late November through early April as it is closed during our shoulder seasons.
Please be aware that traffic is at its highest during the peak summer season and you should allow for more time when traveling to the National Parks or between downtown and Teton Village. You can also assume there is rush hour traffic traveling to and from Teton Village and Wilson to downtown Jackson.
Please note that the majority of our homes do not have air conditioning as our summer season is so short and the temperature drops significantly at night. For homes without air conditioning, we provide one fan per bedroom. Keeping the windows open when temperatures drop at night will help keep your unit cool, as will closing the windows and blinds when you leave during the day. Each listing will note whether or not the home has air conditioning under amenities and characteristics.
Sometimes travel doesn't go as planned. Having the right coverage in place means you can book with confidence, knowing your trip is protected no matter what comes up. We offer two travel insurance options through Generali Global Assistance to help protect your trip investment.
Standard Ski and Mountain Travel Protection
Our standard plan covers trip cancellations, interruptions, medical emergencies, and more. This plan can be purchased up until 30 days prior to your arrival. After purchase, you have 10 days to cancel for a full refund, less the processing fee. Only available to US residents. View Plan Details
Cancel For Any Reason (CFAR) Travel Protection
Our most flexible option — cancel for any reason and still get reimbursed up to 75%, or up to 100% for covered reasons. This plan must be purchased within 24 hours of your initial booking, so we recommend adding it at the time of booking so you don't miss your chance. Only available to US residents and not available to residents of New York. View Plan Details
We highly recommend protecting your trip with one of our travel insurance options. Please don't hesitate to reach out if you have any questions about which plan is right for you.
You will receive your access instructions 30 days prior to your arrival. You will also receive access to the guest portal where you can view information specific to your unit. For our One Town Hill guests, you will receive a separate email with instructions for key pick-up.
During peak season it is rare for units to be ready early. That being said, you are more than welcome to reach out to request this. While we are unable to make any guarantees, we are happy to make a note of your request for our housekeeping and inspections team.
Our office is located on the second floor of 160 E Broadway in downtown Jackson. You are more than welcome to store any luggage at our office between 9AM – 5PM, seven days a week. Please note that we do not have a location in Teton Village or Wilson for luggage storage.
You cannot send items directly to your rental prior to your arrival. We are happy to receive, store, and deliver packages on your behalf for a $10.00 fee per package. Please note that you can only ship items via FedEx or UPS as USPS does not deliver to physical addresses in Jackson. If you are shipping something larger, such as luggage or gear, the fee is $30 per item. Please address all packages to the following name and address:
NAME ON RESERVATION – UNIT RESERVED
160 E Broadway, Suite C – 12526
Jackson, WY 83001
At Outpost, we prioritize sustainability by using digital welcome guides for all our properties. The day before your arrival, you’ll receive a text with a link to a comprehensive digital guide, providing everything you need to know about the property and your stay. There will also be a framed QR code in your rental so all guests can easily access the guide. It’s our way of being eco-friendly while ensuring you have all the information at your fingertips!
There is not a shuttle from the airport, so if you are not renting a car, we recommend reserving a car service in advance to pick you up upon arrival.
Jackson has many local taxi companies as well as Uber and Lyft. The most affordable form of transportation is the START Bus. The START Bus has multiple stops in downtown Jackson and has routes to Wilson and Teton Village. Please refer to the START Bus website for schedules, routes, and fares.
We highly recommend that all visitors in the summer rent a car as there is no other way to get to the National Parks. In the winter, you do not need a car. However, if you do rent one, be sure the vehicle has either 4WD or AWD. As noted above, we have plenty of local taxis as well as Uber, Lyft, and a local bus system.
Albertsons, Smith’s, and Whole Foods are our three main grocery stores and are all located in downtown Jackson, with Albertsons most centrally located. When staying on the Westbank or in Teton Village, you can go to Aspens Market. They have a great selection and all of your basic needs. However, being a boutique market, it is more expensive than the larger grocers and has limited options. 30 days prior to check-in, you’ll receive a pre-arrival email inviting you to access our guest portal. Be sure to check the guest portal to determine which grocery store is closest to your rental before you arrive.
Jackson Hole Mountain Resort requires reservations for the entire ski season, and we recommend purchasing your lift tickets as soon as you have accommodations. You can purchase lift tickets through Outpost 15+ days in advance based on availability. Guests with IKON passes need to make their reservations separately through the IKON website.
We recommend reserving your equipment rentals as soon as you’ve purchased your lift tickets. Guests can enjoy a 15% discount when pre-booking through the Jackson Hole Mountain Resort online rental system using this link. Convenient pickup locations include JH Sports and Teton Village Sports in Teton Village, as well as Hoback Sports in the town of Jackson, making it easy to grab your gear wherever you’re staying.
Prefer the ease of an in-home fitting? Mountain Direct Rental Delivery can come right to your Outpost home so you can get fitted without ever leaving the comfort of your rental. Schedule your fitting using this link.
Outpost does not provide grocery delivery, but we recommend reaching out to Mountains of Groceries or Snap Pea Grocery Delivery. We do provide liquor delivery which you can purchase through our rental site, outfittedjh.com.
We offer pack n plays, high chairs, jogging strollers, and baby backpack carriers through our rental site, outfittedjh.com.
We highly recommend making dinner reservations in advance as it can be very difficult to get last-minute reservations in Jackson.
Please be aware that overnight street parking is only allowed from April 15th through October 31st in downtown Jackson. Street parking is never allowed in Teton Village or Wilson. Please be aware that the majority of our condos in Teton Village only have one parking space. While there are overflow lots available in the summertime, the parking garage in downtown Jackson is the only option for overnight parking throughout the winter. Snowmobiles, trailers, and oversized vehicles are prohibited at all properties.
With enough advance notice, we offer mid-stay cleanings with or without linen and terry change. Please email [email protected] for availability and pricing.
The National Parks are our main attraction during the summer. When exploring the National Parks on your own, we recommend downloading the All Trails app for information on hiking and renting a Gaper Guide for assistance driving through the parks.
There are also plenty of activities that we can recommend to get the most out of the Tetons while you’re here. The most popular ones include wildlife tours, whitewater rafting, scenic floats, horseback riding, and fly fishing. We receive discounts on all of these activities with the exception of fly fishing. Additionally, we also receive discounts on bike rentals. Please contact [email protected] for more information.
Jackson Hole Mountain Resort is our main attraction in the winter for skiers and snowboarders. We also have a smaller mountain located in downtown Jackson, Snow King Mountain. In addition to skiing and snowboarding, they offer tubing and a mountain coaster.
As for non-alpine-ski-related activities, we recommend tours on the Elk Refuge, wildlife tours, snowshoeing tours, cross-country skiing tours, snowmobiling tours, dogsledding tours, and snowcoach tours. With the exception of dogsledding and tours of the elk refuge, Outpost guests receive discounts on all of these activities. Please contact [email protected] for more information.
Cancellations made 60 days or more before your arrival date receive a full refund, less the processing fee. For cancellations made 30–60 days before arrival, we will keep your first 50% deposit and will not charge the second 50% deposit. Cancellations made within 30 days of arrival forfeit any refund, aside from the cleaning fee and property wellness fee. Please note that changing the dates of stay on your reservation is subject to the same cancellation and refund policy stated.
Different terms apply to stays during the Holiday Season; please see our Holiday Cancellation Policy.
A stricter cancellation policy applies to all reservations with dates that fall between December 17, 2026 – January 3, 2027, and December 18, 2027 – January 4, 2028. Cancellations made 90 days or more before your arrival date receive a full refund, less the processing fee. For cancellations made 60–90 days before arrival, we will keep your deposit and will not charge the second payment. Cancellations made within 60 days of arrival forfeit any refund, aside from the cleaning fee and property wellness fee.
We highly recommend protecting your holiday trip with one of our two travel insurance options through Generali Global Assistance. Please reach out if you have any questions about which plan is right for you.
Your reservation is not confirmed until you have signed the rental agreement. A deposit of 50% is due at the time of booking, and the remaining balance is charged as a second payment 30 days prior to your arrival date.
If you cancel after the full-refund window has passed but before the second payment is due, we will keep your deposit and will not charge the second payment. For standard reservations, that window is 30–60 days before arrival. For Holiday Season reservations, it is 60–90 days before arrival.
Reservation modifications are subject to availability and nightly minimum stay requirements, as well as the cancellation policy.
If you are modifying your dates or selecting a different property 60 days prior to your arrival (90 days for the Holiday Period), you can do so penalty free. Once inside of 60 days of your arrival (90 days for the Holiday Period), these changes are subject to the cancellation policy.
We welcome you to extend your dates of stay at any time, subject to availability and additional night’s rate.
Sometimes travel doesn’t go as planned. Having the right coverage in place means you can book with confidence, knowing your trip is protected no matter what comes up. We highly recommend protecting your trip with one of our two travel insurance options through Generali Global Assistance.
Generali offers two plans, explained below:
Ski and Mountain Travel Insurance allows for refunds for standard travel delays or cancellations. This would cover expenses for trip cancellation, trip delays and baggage loss. If you have specific questions about what is and is not covered in this insurance, we recommend asking the experts at Generali, by calling 800-874-2442, they are open 24 hours per day. You can add this insurance up to 30 days prior to your arrival.
Cancel for any Reason allows for a cancellation at any time for any reason with a refund of up to 75% of your stay’s value back to you. This policy must be added to your reservation within 24 hours of booking. Cancellation must be submitted 48 hours prior to arrival or more for claim eligibility. Please note, standard Ski and Mountain Travel Insurance is included.
Yes! After selecting your payment option with Affirm, you’ll find out your total cost and payment schedule. The cancellation policy remains the same and there are no late fees, penalties, or hidden interest rates. Click here to review Affirm's Lending Disclosure.
The majority of our homes are not pet friendly as the HOAs have strict regulations against pets in vacation rentals. Please refer to the pet-friendly status on each individual listing to ensure that you book a pet-friendly home if you plan to bring them along. Please note that only one dog is allowed at a time. We are only able to make exceptions for certified service animals who are trained to perform specific tasks required for disabilities. Unfortunately, emotional support animals do not qualify for this exception.
